Shipping Policy

Last Updated: August 27, 2026

At BuyBay, we are committed to making your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

Orders are normally processed within 1–3 business days after the order is successfully placed.

Once your order has been processed and shipped, you may receive a shipping confirmation with available tracking information.

Please note that orders placed on weekends or public holidays may require additional processing time.

2. Delivery Times

Estimated delivery times may vary depending on the product, delivery location, shipping method, supplier, and courier service.

As a general estimate:

• Pakistan: 3–7 business days

• International orders: 7–20 business days

These are estimated delivery times and are not guaranteed. Unexpected delays may occur due to courier operations, weather conditions, customs procedures, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

From time to time, BuyBay may offer free shipping or promotional shipping rates on selected products or orders.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including:

• Full name

• House/building number

• Street/area

• City

• Postal code, where applicable

• Contact phone number

BuyBay is not responsible for delivery problems caused by an incorrect, incomplete, or outdated shipping address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible. We will try to assist you, but we cannot guarantee that the address can be changed after the order has been processed or shipped.

5. Tracking Your Order

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the tracking information to become active after the package has been handed over to the courier.

6. Delayed Deliveries

Although we work with reliable suppliers and shipping providers, delivery times can occasionally be affected by circumstances outside our control.

These may include:

• Courier delays

• Severe weather

• Public holidays

• Customs processing

• Incorrect address information

• High shipping volumes

• Transportation disruptions

• Other unforeseen circumstances

If your order is taking longer than the estimated delivery period, please contact us so we can assist you in checking its status.

7. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide your order details along with photographs of the package and product.

If an order is confirmed as lost during transit, we will work with the relevant shipping provider or supplier to investigate the matter and determine an appropriate resolution in accordance with our policies.

8. Incorrect or Missing Items

If you receive an incorrect, incomplete, or missing item, please contact us promptly with your order number and relevant details.

We may request photographs or other information to verify the issue before providing a resolution.

9. Customs, Duties, and Taxes

For international orders, additional customs duties, import taxes, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes, or similar charges imposed by the destination country are the customer's responsibility.

BuyBay cannot guarantee that international shipments will not be subject to customs delays or additional charges.

10. Delivery Attempts

If the courier is unable to deliver your order because the customer is unavailable, the address is incorrect, or delivery attempts are unsuccessful, the package may be returned to the supplier or shipping facility.

Additional shipping charges may apply if the package needs to be reshipped due to an incorrect address or failed delivery caused by the customer.

11. Changes to This Shipping Policy

BuyBay reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page with an updated Last Updated date. Customers are encouraged to review this policy periodically.

12. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Store: BuyBay
Email: saranullahkhan@gmail.com
Phone: +92 315 9788188

We appreciate your trust in BuyBay and thank you for shopping with us.